Refund policy

Last updated: June 20, 2025

At Senara Jewels, we prioritize customer satisfaction and strive to provide a seamless shopping experience. If for any reason you are not satisfied with your purchase, our Return and Refund Policy outlines the procedures and conditions under which returns, refunds, and exchanges can be processed.

Please Note: Although we ensure there aren't any but minor variations in weight, size, or appearance from product photographs do not qualify as defects and are not eligible for return or exchange unless the product (ring, bracelet) does not fit at all.

1. Returns and Refunds

a. Return Eligibility

  1. Items can be returned within 14 days from the date of delivery.
  2. The product must be unused, undamaged, and in the same condition as when sold, including the retention of original packaging and tags.
  3. Important: Items that have been personalized, engraved, or customized are not eligible for return or refund.

 

b. Terms for Refunds
A refund will be issued only after the product passes the necessary quality checks based on the following conditions:

  1. The original invoice must be presented.
  2. The item must be in pristine condition, with no signs of wear, damage, alteration, or changes to the purity of gold or other precious metals.
  3. The price tag and any certifications (if applicable) should be intact, exactly as they were when the product was sold.

 

c. Refund Process

  1. Once the returned product is approved for refund, the refund will be processed to the original payment method or as store credit into 10 to 15 working days, as per the customer’s preference
  2. Shipping charges for the return will be borne by the customer, and applicable taxes and handling fees will be deducted from the refund amount.
  3. Please allow 7-10 business days for the refund to reflect in your account after the return is approved.

 

d. Non-Returnable Items
Customized orders, items purchased on sale or as part of promotional offers, and gift cards are non-returnable and non-refundable.

2. Exchanges

a. Exchange Eligibility

  1. Exchanges can be initiated within 30 days from the date of delivery of the product.
  2. The original invoice must be available.
  3. The product should be in the same condition as sold, with no damage or change in the purity of gold or gemstones.
  4. The price tag and certifications (if any) should be intact.

 

b. Exchange Process

  1. Shipping charges for exchange orders will be covered by Senara Jewels.
  2. If the item to be exchanged is of higher value, the price difference must be paid at the time of the exchange. If the item is of lower value, the difference will be credited to your account as store credit into 10 to 15 working days, depending on the payment method used during the original purchase.
  3. Once the exchange is approved, the new product will be shipped to you within 5-7 business days, subject to product availability.

 

3. Conditions for Rejected Returns or Exchanges

Senara Jewels reserves the right to reject returns or exchanges if:

aThe product does not pass the quality check

bThere is evidence of use, damage, alteration, or tampering

cThe original tags or invoice are missing

dThe product is a customized or made-to-order item.

 

4. Procedure to Initiate a Return or Exchange

To initiate a return or exchange, contact us via:

aEmail: hello@senarajewels.com

bPhone/WhatsApp: +919775343434

cContact Page: https://senarajewels.com/pages/contact

 

Please include your order number and reason for return or exchange in the communication.

5. Damaged or Defective Products

To initiate a return or exchange, contact us via:

aIf the product received is damaged or defective, please contact us immediately upon delivery, along with images of the item and packaging. We will arrange a replacement or refund after verifying the defect.

bFor damaged or defective items, Senara Jewels will bear all shipping costs for returns or replacements.

 

6. Refund Timeframe

Approved refunds will be processed within 7-10 business days from the time the product is received and passes our quality checks. The refund will be processed through the same payment method used for the original purchase or via store credit, as per your preference.

Changes to this Policy

Senara Jewels reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and it is recommended that you review this policy periodically.

Contact Us

If you have any questions regarding our Return and Refund Policy, please feel free to contact us:

Senara Jewels

Email: hello@senarajewels.com
Contact Number:+919775343434
Or visit our Contact Page: (https://senarajewels.com/pages/contact)

By purchasing from Senara Jewels, you acknowledge and agree to the terms set forth in this policy.