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BIS HALLMARKED REAL GOLD
FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS
Placing an Order
How do I place an order?
You can place an order by selecting the product, adding it to your cart, and proceeding to checkout. Enter your shipping details, choose a payment method, and confirm your purchase. In case you are facing an issue, you can drop us a message or give us a call and we will help you out in doing the same.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows for easier order tracking, faster checkouts, and access to special offers.
How do I know if my order is confirmed?
Once your order is placed, you will receive a confirmation email and SMS with your order details. In addition, we will also reach out to you via call or WhatsApp to confirm your order and address.
Can I modify my order after placing it?
Orders cannot be modified once placed. However, if it is not a made to order product you may cancel it before dispatch and place a new order. If unable to do so, you can give us a ring and we will be more than happy to assist you.
Order Cancellation &Refunds
Can I cancel my order?
Yes, orders can be cancelled before they are dispatched. Once shipped, cancellations are not possible. In case of made to order products, the orders will be placed only after verifying the same from you (the customer) via call and WhatsApp since we don’t offer cancellations on products listed under that tag on our website.
How do I cancel my order?
To cancel an order (which is not a made to order product), log
into your account, go to ‘My Orders,’ and click ‘Cancel Order.’
If you ordered as a guest, contact customer support.
Will I get a refund for a cancelled order?
Yes, if you cancel before dispatch, you will receive a full refund.
In most cases we are unable to provide refunds on a made to order
product, however if your order has yet to be manufactured, we’ll
do the needful and would request you to please reach out to our
customer support.
How long does it take to process a refund for a cancelled order?
Refunds are processed within 5-7 business days and credited to
your original payment method.
Returns & Refunds
Can I return a product?
Yes, returns are accepted within 14 days of delivery, provided the product is unused, undamaged, and in its original packaging.
How do I initiate a return?
To request a return, visit ‘My Orders’ in your account and select
‘Return Item.’ You may also contact customer support to initiate
returns if you don’t have an account.
What happens after I request a return?
A pickup will be scheduled within 3-5 days, and after quality
checks, your refund will be processed.
When will I receive my refund for a returned product?
Refunds are processed within 7-10 business days after the
returned item passes quality checks.
Will I be charged for returns?
No, returns are free unless specified otherwise.
Replacements & Exchanges
Can I exchange a product?
Yes, exchanges are allowed within 30 days of delivery, subject
to product availability.
How do I request an exchange?
Go to ‘My Orders’ and select ‘Exchange’ or you can contact
customer service.
What if the item I want is unavailable?
If your exchange item is unavailable, we will offer a refund or store credit.
Delivery & Shipping
How long does delivery take?
Standard delivery may take 5-21 business days (depending on the availability of the product), while express delivery takes 2-15 business days (depending on the availability of the product).
Please Note: The range of delivery days are based on both available as well as made to order products. Your order may reach earlier based on the product you have ordered and the location of delivery.
Do you offer international shipping?
Currently, we only deliver within India. International shipping may be introduced soon.
What if my order is delayed?
We will notify you via email/SMS. You can also track your order in ‘My Orders.’
What if my order is marked as delivered but I haven’t receivedit?
Check with neighbours or security. If still missing, you can contact our support team. We will guide you and provide you with the best solution.
Do you offer cash on delivery (COD)?
Currently, we do not offer COD Services. We do plan to launch them soon.
Defective or Wrong Products
What should I do if I receive a defective or wrong product?
Contact customer support within 48 hours of delivery with images of the product, and we will arrange a replacement or refund.
Will I get a refund for a defective product?
Yes, a full refund will be provided once the product is returned and verified.
Payments & Security
What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, wallets, and EMIs.
Is my payment secure?
Yes, we use SSL encryption and comply with PCI DSS standards to ensure safe transactions.
Why did my payment fail?
Possible reasons include insufficient funds, incorrect details, or bank issues. Try again or use a different payment method or you can contact us for support.
General Online Shopping FAQs
Do you offer discounts or promo codes?
Yes, sign up for our newsletter and follow us on social media for updates on offers.
How can I track my order?
Track your order via ‘My Orders’ or the tracking link sent via email/SMS.
Do you have a loyalty program?
Currently, we do not offer any reward points for purchases, referrals, and reviews.
Can I change my delivery address after placing an order?
Address changes are possible only before dispatch. Please contact support for further assistance.
Do you offer gift wrapping?
Yes, gift wrapping is available at checkout for an additional charge.
How do I contact customer support?
You can reach us via email at hello@senarajewels.com or call +91 9775343434.
If your question isn’t listed here, feel free to contact us for further assistance!